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Collection & Delivery

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COLLECTION:

Please contact us to book a time slot to view available animals or to collect an order, we are only allowing ONE customer on the premises at a time.

Please ensure you are wearing a face mask or covering.

Should you wish to handle any animals upon viewing. hand sanitizer is readily available to use in-store.

After placing your order, please wait for a confirmation email, enclosed will be details on how to arrange collection.

All orders containing LIVESTOCK must be collected - unless a delivery invoice has been paid prior in full.
Collection location is currently Bognor Regis PO21.

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LOCAL DELIVERY:

Local delivery available (within 10 miles.)

Please contact us for a delivery quote, please include your postcode.

ALL LOCAL DELIVERIES MUST BE PAID IN FULL PRIOR TO DELIVERY.

PLEASE NOTE - we DO NOT SHIP OR POST our animals, they are transported and hand delivered with care by the Hatchery. 

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DELIVERY VIA COURIER:

Delivery orders will be sent via our 3-5 day Courier Service.

You will receive your tracking number via email upon your order being dispatched.

We aim to dispatch your order within 3-5 working days.

**Please allow items coming from our international supplier up to 30 days delivery time - these are clearly marked on the item page description and may arrive in a seperate parcel.**

Courier orders MUST NOT CONTAIN LIVESTOCK.

Courier orders including livestock will be cancelled and refunded.

Please see our returns & refund policy below:

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit.

  • All returns must be postmarked within 7 days of the purchase date.

  • All returned items must be in new and unused condition, with all original labels and tags attached.

  • To return an item, please email customer service at knighthatchery@gmail.com to obtain a return form and postage label - return shipping charges are paid for by us.

  • After receiving your return and inspecting the condition of the item, we will process your return.

  • Please allow up to 14 days from the receipt of your item, to process your return.

  • Refunds may take 1-2 billing cycles to appear on your statement, depending on your credit/debit card company and method of payment used when placing your order.

EXCEPTIONS - the following items cannot be returned:

  • Livestock

For defective or damaged products, please contact us to arrange a return and refund.

PLEASE NOTE - 

  • Sale items are FINAL SALE and cannot be returned.

  • Death of livestock after collection or delivery is not covered by our return and refund policy.

If you have any questions regarding our return and refund policy, please contact us at knighthatchery@gmail.com

 

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