Shop & Order Policy
SHIPPING IS NOT AVAILABLE FOR LIVESTOCK (local delivery available upon request & must be booked - please contact.)
ALL LIVESTOCK IS TO BE COLLECTED FROM BOGNOR REGIS PO21 ONLY.
A MINIMUM of 2 x CHICKENS or DUCKS must be ordered.
A MINIMUM of 3 x QUAILS must be ordered (this excludes sexed adults)
DIFFERENT SPECIES CANNOT BE MIXED TO MAKE A PAIR (e.g. 1 x chick, 1 x duckling)
DIFFERENT AGES CANNOT BE MIXED TO MAKE A PAIR (e.g. (1-3 week old, 3+ week old)
Breeds can be mixed and matched in your order, but species and ages CANNOT.
(a mixed order example: 1 x Cayuga duckling, 1 x Aylesbury duckling - same age)
Orders containing the purchase of a lone/single animal(s), or that do not adhere to purchasing policy as stated above, will be cancelled and refunded.
VIEWINGS AND COLLECTIONS ARE BY APPOINTMENT ONLY.
Please send us a message to request a time slot.
Please wear a mask or face covering when visiting and we request that only ONE person attends.
PLEASE NOTE - ALL OF OUR LIVESTOCK IS SOLD AS UNSEXED, UNLESS OTHERWISE STATED.
After placing a livestock order, please wait for a confirmation email, enclosed will be details on how to arrange collection. Cash, PayPal & Cards accepted for collection orders.
After placing a delivery order, please wait for a confirmation email.
You will receive an additional email upon dispatch of your order, this will contain your parcel tracking number (we aim to dispatch within 3-5 working days from the date the order is placed.)
ONLY PayPal accepted for website orders at this time, we are currently experiencing issues with website card payments. Please send us an email if you wish to pay for an order via debit/credit card and a payment link can be sent via mobile or email. Sorry for the inconvenience.
Returns & Refund Policy
We are unable to offer refunds or accept any returns at this time, due to Covid-19.
Please check your order upon collection and notify the Hatchery if there is any issues BEFORE leaving the premises.
Sorry for the inconvenience.
This does not apply to online delivery orders, where goods are received as incorrect, missing, faulty and/or damaged.